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ITS Utilizes Wiki Technology
This project started primarily as a project management experiment.
The advent of Service Oriented Architectures coupled with a desire for highly iterative (Agile) development methodologies has forced the County to look at unconventional project management approaches to achieve excellence and repeatability. While Jack Pond, ITS CIO thought using wikis was a unique and innovative approach, it turns out many organizations, including AOL have adopted this approach and have found it HIGHLY effective and possibly an emerging best practice.
The Wiki project is primarily to meet the collaboritive needs of the County. It is especially oriented towards project collaboration, although it will also meet the needs of several specific communities. including:
ITSPMO - Used by the ITS Project Management office to collabarate and coordinate all major IT projects
ITS Infrastructure - Used by the ITS Infrastructure team to collaborate and coordinate all major Infrastructure projects and tasks
The core objectives are:
Provide appropriate wiki platforms to enable the use of wikis as a collaborative tool in the development and implementation of technology for the County. The measurement for this success is to have at least 5 wiki communities being used by no less than 5 project teams.
Develop templates and 'best practice' examples to illustrate and promote the use of Wikis in a collaborative environment. This will be measured by having a [Project Template|Project Management Template] to be used for intra and inter-organizational projects. There will also be a 'Meta' site for best practices and operational requirements for wikis as well as sample home pages for both project and collaborative wikis.
Promote Utilization of Wikis. This will be measured by the number of project managers that adopt this technology AND by the number of users they get to actively participate in the on-line creation, modification, and discussion of key projects and concepts.
Return Time to Operations (RTO) - Within 24 hours of failure
Return Point of Operations (RPO) - Start of Business Day of failure
Users and Roles
There are three classes of users for this technology at MontCo:
Project Team Collaborators - Projects owned or run by Information Technology Solutions (ITS) will use the Wiki or other private wiki communities to manage the process, primarily using the [Project Template|MontCo Project Template]
Internal Projects - Infrastructure and internal projects will use the [|infrastructure wiki] to collaborate and track progress
